Shipping Policy

Last Updated: 15th April 2026

Thank you for shopping with Retinal RX. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

1. Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays).
• Orders placed after business hours or on holidays will be processed the next working day.
• You will receive a confirmation email once your order has been placed and another notification once it has been shipped.

2. Shipping Rates & Delivery Estimates

• Shipping charges are calculated at checkout based on your location and order value.
• Estimated delivery times:
  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days, if available

Delivery times are estimates and may vary due to external factors such as logistics delays, weather conditions, or high order volumes.

3. Shipping Locations

• We currently ship across India.
• For international shipping inquiries, please contact us at info@retinalrx.com.

4. Order Tracking

• Once your order is shipped, you will receive a tracking ID via email or SMS.
• You can use this tracking ID to monitor your shipment status, where tracking facilities are available.

5. Delays & Issues

• While we aim to deliver within the estimated timeframe, delays may occur.
• Retinal RX is not liable for delays caused by courier partners or unforeseen circumstances beyond our reasonable control.
• If your order is significantly delayed, please contact our support team.

6. Incorrect Address

• Please ensure your shipping address is accurate before placing your order.
• We are not responsible for orders shipped to incorrect addresses provided by customers.
• Additional charges may apply for re-shipping.

7. Damaged or Lost Packages

• If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery or becoming aware of the issue.
• We will investigate the issue and assist with a replacement or refund where applicable.

8. Contact Us

For any shipping-related questions or concerns, please contact:

Retinal RX

Head Office:

9A, 4TH FLOOR, MALL ROAD, MALL PLAZA COMPLEX,Ludhiana, Bharat Nagar Chowk, Ludhiana - 141001, Punjab

Tel: +91 7009570955

Email: info@retinalrx.com

By placing an order with Retinal RX, you agree to the terms outlined in this Shipping Policy.