Refund & Return Policy

Last Updated: 15th April 2026

1. Overview

At Retinal RX, we strive to ensure you are satisfied with your purchase. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds may be accepted for products purchased through retinalrx.com.

A clear refund policy helps customers understand the applicable return conditions, timelines, and refund process before making a purchase.

2. Return Eligibility

You may request a return if:

The product was delivered in a damaged, defective, or incorrect condition
The product is unused, unopened, and in its original packaging
The return request is raised within 7 days of delivery
The product is returned in the condition in which it was received

For damaged or defective products, you may be required to provide photographs or other information to help us verify the issue.

3. Non-Returnable Items

For hygiene and safety reasons, the following may not be eligible for return:

Products that have been opened or used
Products with damaged or missing original packaging
Products damaged after delivery due to misuse or improper handling
Items marked as Final Sale / Non-returnable
Products returned after the applicable return period

4. Return Process

To initiate a return:

Email us at info@retinalrx.com with your Order ID.
Explain the reason for the return.
Provide photographs of the product if it was delivered damaged, defective, or incorrectly.
Our team will review the request and determine whether the return is eligible.
If approved, return instructions or reverse pickup details will be provided where applicable.

Please do not send a product back before receiving return instructions from our team.

5. Refund Policy

Once the returned product is received and inspected:

Approved refunds will be processed within 5–7 business days.
Refunds will generally be issued to the original payment method.
The time taken for the amount to appear in your account may depend on your bank or payment provider.
If a refund is approved for a damaged, defective, or incorrect product, applicable return shipping costs may be covered by Retinal RX.

6. Exchange Policy

Where applicable, we may offer an exchange for:

Products delivered in a damaged condition
Defective products
Incorrect products delivered

Exchanges are subject to product availability.

If the requested replacement is unavailable, an eligible refund may be offered instead.

7. Shipping Charges

For products delivered damaged, defective, or incorrectly, applicable return shipping costs may be covered by Retinal RX.
For other approved returns, shipping or return charges may apply where applicable.
Original shipping charges may not be refundable unless required by applicable law or where the return is due to an error on our part.

8. Cancellation Policy

Orders may be cancelled before dispatch, subject to processing status.
Once an order has been dispatched, cancellation may no longer be possible.
If an order has already been shipped, you may need to follow the applicable return process.

9. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it:

Check your bank account again.
Contact your bank or payment provider, as processing times may vary.
If you still have not received the refund, contact us at info@retinalrx.com with your Order ID and refund details.

10. Legal Compliance

This policy is intended to provide transparency regarding the return, exchange, cancellation, and refund process for purchases made through retinalrx.com and is subject to applicable laws and regulations.

Nothing in this policy is intended to limit any rights available to consumers under applicable law.

11. Contact Us

If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact us at:

Retinal RX

Head Office:

9A, 4TH FLOOR, MALL ROAD, MALL PLAZA COMPLEX,

Ludhiana, Bharat Nagar Chowk, Ludhiana - 141001, Punjab.

Tel: +91 7009570955

Email: info@retinalrx.com